Can I get my money back from Thomas Cook?

ATOL protection means that if you hadn't started your trip at the point Thomas Cook stopped trading, on 23 September 2019, you'll get a full refund (though if you booked a package provided by another tour operator via Thomas Cook, it may not be cancelled and you may still be able to travel).

Moreover, how long are Thomas Cook refunds taking?

You will receive a refund within 14 days.

Beside above, are Thomas Cook still flying? Thomas Cook is being resurrected as an online-only travel business, exactly a year after the 178-year-old company ceased trading, stranding 150,000 holidaymakers abroad. The relaunch comes as the travel industry faces the worst tourism crisis since records began.

People also ask, how do I get a refund from Atol?

The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.

Is it safe to book through Thomas Cook?

We're ABTA registered and ATOL protected

We know – especially now – that you want to book your holiday with more confidence. At Thomas Cook, we're licensed by the Civil Aviation Authority (CAA) which means your holiday is protected by the Air Travel Organiser's License (ATOL).

Related Question Answers

How long does Atol claims take?

We aim to acknowledge claims within 5 working days of receipt. If your claim is fully completed and we do not require any additional information or evidence, we aim to process your claim in a timely manner. Under normal circumstances, we estimate this to be 28 working days from receipt of your completed claim.

How do I contact Thomas Cook?

Call us

020 8016 3295 Holiday bookings and enquiries (10am - 6pm UK)
020 8016 3297 On Holiday Support line (24/7)

How do I email Thomas Cook?

Please contact us at customerrelations@thomascook.com and we endeavour to reply to you in full within 28 days.

How do I cancel my Thomas Cook holiday?

How can I cancel my holiday? The easiest way is by logging into manage booking, where you can let us know that you wish to cancel your holiday. Alternatively, if a cancellation request is urgent, we recommend you contact one of our travel advisers by phone or via Live Chat.

How do I get a refund from Ryanair?

Refund a Flight via the Ryanair Refund Request Form

Visit the Ryanair refund claims page.
Fill out the form with relevant information about your ticket and flight.
Input your name and email address.
Submit the request.

Did Thomas Cook go bust?

THOMAS Cook has relaunched their website, a year after Britain's oldest tour operator went bust. They will only operate as an online website - and won't be relaunching their stores - with thousands of hotels and flights on the website, ranging from self-catered to all-inclusive, five star options.

Will I get my money back if my holiday is ATOL protected?

If the worst happens, under ATOL you'll get a refund for your holiday or an alternative holiday/transport. You can check if individual firms have ATOL protection on the CAA website. If your package holiday includes a flight you should be provided with an ATOL certificate as soon as you have paid for your holiday.

What's the difference between ATOL and ABTA?

What is the difference between ABTA and ATOL? ATOL (Air Travel Organiser's Licensing) sits alongside ABTA but is specifically designed to cover people who fly. Whereas ABTA covers rail, road, or sea travel holidays. Many ABTA tour operators also provide bonds to the Civil Aviation Authority under the ATOL scheme.

What does Atol cover me for?

ATOL is a UK financial protection scheme and protection applies to most air package holidays sold by UK travel businesses. The law says your holiday must be protected if you book a holiday with a single travel firm that includes: flights and accommodation (including a cruise), or. flights, accommodation and car hire.

Is my trip Atol protected?

Always book a flight directly with the airline or ensure your UK agent is ABTA or ATOL protected. Mytrip.com is based in Greece and operates under several brands and has thousands of negative reviews of people getting scammed on the Web. We wish we had checked before booking with them.

Can I make an Atol claim online?

You will have to submit a claim with the ATOL form, that is to be completed through the CAA claims portal online.

How do I contact Atol about my claim?

You can contact ATOL on Facebook, Instagram or Twitter if you have questions about the claims process. This includes how to make a claim, what information you need and what has happened since you submitted your claim. If you are abroad and having difficulties, call us on +44 (0) 333 103 6350, which is available 24/7.

Are Atol fees refundable?

Yes, APC is a charge generated on the booking of a licensable trip. When a booking is made, the passenger's money will be protected from that moment until they return from their trip. In the event of a cancellation consumers' deposits are protected until a refund is paid to the consumers.

Does Atol cover company going bust?

Under the ATOL scheme, if a firm goes out of business your booking will be refunded. If it happens when you are abroad you will be able to finish your holiday and fly home. You can check if your tour operator has an ATOL(external link opens in a new window / tab).

How much does it cost to be ATOL protected?

ATOL is run by the UK Civil Aviation Authority (CAA). It is able to provide assistance by requiring ATOL holders to pay a fee of £2.50 for each traveller, which is held in a fund managed by the Air Travel Trust.