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How do I reset my Astro decoder?

Author

John Thompson

Published May 20, 2026

Let's restore the factory setting of the decoder.
  1. On your remote, please press HOME button.
  2. Select SETTINGS.
  3. Select INSTALLATION SETTINGS & enter pin (default: 0000).
  4. Select Restore Factory Setting.
  5. Select YES, continue, press OK to save the changes.
  6. Perform power reset.

Simply so, how do I change the date and time on my Astro decoder?

The default setting for your device is to automatically update the time zone.

Auto-update time (NITZ)

  1. From any home screen, tap Apps.
  2. Tap Settings.
  3. Tap Date & time.
  4. Select the following check boxes: Automatic date & time. Automatic time zone.

Furthermore, how do I install astro beyond decoder? Follow below steps.

  1. New Installation Setting screen.
  2. Press OK to confirm language, resolution and a few other selections.
  3. Select “Universal” as the LNB Type.
  4. Select “01 M3 VL-10982” as the Entry Point.
  5. Check Satellite signal and press OK once scans complete.

Herein, how do I find my Astro signal?

Let's check your satellite signal

  1. On your remote, please press HOME button.
  2. Select SETTINGS.
  3. Scroll & select STB Diagnostics > press OK.
  4. STB Diagnostic Page.

Why my PVR is not working?

When you set a recording and it failed to record, try the following troubleshooting steps to see if you can resolve the issue: Ensure that all cables plugged into your Digital PVR set-top box are secure and tight. Try power-cycling your Digital PVR Box by unplugging its power cord from the wall.

Related Question Answers

How do I reset my Astro?

?1) Reboot your Astro set top box (STB) until "boot” appears at the front panel. 2) On Astro remote control, press and hold "Power" button continuously for few seconds, until "Startup Options" page appears on your TV screen.

How do I update my Astro NJOI decoder?

Force update Astro decoder software version
  1. Perform Power reset (Reboot) switch off the main power to the decoder and. turn it on again.
  2. When Boot appears, press Standby.
  3. Then press Ch + and Standby button again continuously until Auto update appear on TV and decoder's display panel.

How do I update my PVR decoder?

HD PVR (2 Tuner)
  1. You can manually update your software on the DStv HD PVR (2P, 2U and 4P) by doing the following:
  2. Menu > Advanced Options > DSD Upgrade > “Red button”
  3. Once your decoder software is up-to-date you can reboot your decoder and allow it 15 minutes to pick up any changes.

What is Astro standby mode?

Standby mode is when the current time is shown on the decoder. The decoders should not be left with a channel number on. There had been complaints by some subscribers lately that they were not able to watch some programmes after Astro switched some channels to be broadcast on the newly-launched Measat 3 satellite.

How do I reset my Astro PVR?

?1) Reboot your Astro set top box (STB) until "boot” appears at the front panel. 2) On Astro remote control, press and hold "Power" button continuously for few seconds, until "Startup Options" page appears on your TV screen.

Why is Astro signal unavailable?

According to Astro, the “Service Currently Not Available” and “Pixeling” can be due to a few reasons. Among the possible causes, the most popular reason is weather condition which leads to no or weak satellite signal, usually when in raining weather.

How can I improve my Astro signal?

To get better accuracy direction, use compass and point dish according azimuth given by "Dish Setup Data" at dishpointer.com. Adjust dish elevation (UP/DOWN) by refer at "Dish Setup Data" at dishpointer.com. Check signal quality at ASTRO decoder Signal strength. Tighten all nuts when complete setup.

How do I reconnect Astro via SMS?

Astro today launched the 24 hour SMS service for Balance Inquiry and Reconnection Services. To access this service, please key in the codes below for Balance Inquiry and Reconnection Services and send the codes to 33310.

How do I contact Astro customer service?

1300-82-9888
  1. Home/Office. NJOI. IPTV. Astro Byond.
  2. Astro Login ID is required for Online and Astro GO related queries.

How do I change my Astro remote?

Method 2:
  1. Hold down the tv(power) and power buttons together until the indicator blinks twice.
  2. Key in 9 – 9 – 1. The indicator should blink twice again.
  3. Press the tv(power) button, aim the remote at the decoder and press the ch+(channel up) button.
  4. Wait 3 seconds.
  5. Press the OK button once you find the correct code.

How do I cancel my Astro subscription?

Step 1: Go to your nearest Astro CSC branch (do not bring any of Astro items). Step 2: Tell the assistance that you are going to terminate your Astro account. Step 3: Take your number and wait for your turn. Step 4: At the service counter, tell them the same thing (to terminate your account).

How do I connect my Astro to Smart TV?

Method 2:
  1. Hold down the tv(power) and power buttons together until the indicator blinks twice.
  2. Key in 9 – 9 – 1. The indicator should blink twice again.
  3. Press the tv(power) button, aim the remote at the decoder and press the ch+(channel up) button.
  4. Wait 3 seconds.
  5. Press the OK button once you find the correct code.

How does an LNB work?

The abbreviation LNB stands for Low Noise Block. It is the device on the front of a satellite dish that receives the very low level microwave signal from the satellite, amplifies it, changes the signals to a lower frequency band and sends them down the cable to the indoor receiver.

How do I connect my Astro PVR?

Step 2: Connect using WIFI & setup your first connection
  1. Step 1 - On your remote, press: Home > Settings > Network > WiFi. Ensure your home broadband is turned on.
  2. Step 2 - Choose your Wi-Fi network and enter your network key (if applicable).
  3. Step 3 – Once connected, the. icon will appear on the screen.

How do I change my Astro screen size?

To set the picture size for your TV:
  1. Open the Main Menu (left arrow <), choose Settings and press OK.
  2. Choose Television and then press the right arrow 6 times.
  3. Choose Screen Aspect Ratio and High Definition and press OK.
  4. Choose 1080i on high-definition screens - unless the TV can't display 1080i.

How long does it take to install Astro?

2-7 days

How do I get Astro On Demand?

  1. Press the "home" button on your remote.
  2. Select "On Demand" and press "OK" button on your remote.
  3. Scroll to your preferred title.
  4. Select "Buy" and press the "OK" button.
  5. You will be prompted for a PIN CODE.
  6. Once your purchase is successful.
  7. Alternatively, you may view all of your entitled programs in "My TV".

How do I reset my Astro a50?

Hard reset your A50 Headset by simultaneously holding down the DOLBY Button (Button between Power switch and EQ switch) and Game side of the Game/Voice Paddle on the A50's right ear cup. Using the Micro USB cable from the Base Station, try connecting your A50 Headset directly with your console to charge.