What do I do if my eBay order doesn't arrive?
Andrew Campbell
Published May 14, 2026
If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund.
Use TAB key to navigate results.
- Check your item's delivery information.
- Let the seller know your item hasn't arrived.
- Get your refund.
- Ask eBay to step in and help.
- Canceling your case.
Thereof, what do I do if my eBay item doesn't arrive?
Let the seller know your item hasn't arrived
- Go to Purchase history - opens in new window or tab.
- Select More actions beside your item and then I didn't receive it.
- Tick the box beside I want a refund or I want the item.
- You have the option of adding a message to the seller.
- Select Send request.
Secondly, how do I get a guaranteed delivery on eBay? Sellers with a minimum of 100 transactions per year and a late shipment rate of 5% or below are eligible. You can use the Guaranteed Delivery bulk editing tool to activate more of your listings for the program. List items with same- or 1-day handling, an accurate postal code, and eligible carrier services.
Regarding this, what happens if a seller doesn't ship on eBay?
If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund.
How long should I wait for eBay seller to ship?
A good rule of thumb for sellers is that you should be prepared to ship within three days of an auction's close to ensure arrival within two weeks.
Related Question Answers
Who is responsible if a parcel goes missing eBay?
It is the seller's responsibility to get the item to the buyer. If it is lost in the post (Royal Mail considers items delayed for 15 working days not including the day it was posted) and only after that it is considered lost. Some buyers will wait, some won't.Can I get my money back if I get scammed on eBay?
If you are on eBay to buy an item then all your dealings should be on eBay using the tools provided by the platform. If the seller asks you to send them money directly outside of eBay for a cheaper deal then you steer clear of that because, in case of a scam, eBay will not be able to help you recover your money.Why hasn't my eBay package arrived yet?
If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history - opens in new window or tab. You'll be able see the item's expected delivery date, and the address it's being shipped to.What happens if an eBay item doesn't arrive on time?
If the item you bought with Guaranteed Delivery doesn't arrive on time, we'll make it right. Then click Report delivery issue on the order details page. Find your item in My eBay under Purchase History and select Report late delivery from the More actions drop-down menu.What do I do if a buyer has not received my item?
Re: Buyer has not received item You can add the 16 digit code to the dispute. You can afford to wait for 7 days to see if the code updates to show as delivered. If it doesn't then you must refund through the dispute. The buyer can ask ebay to force the refund once the case has been open for 8 days.What happens if seller doesn't ship item?
If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund.What happens when eBay misses a guaranteed delivery date?
If a 'guaranteed' delivery is late If an item arrives late, a buyer is allowed to submit a claimed shipping up to 30 days following the missed Guaranteed Delivery date. There are three compensation options for buyers: Refund on shipping cost. A voucher for a future eBay purchase.What happens if USPS doesn't deliver by guaranteed time?
If your Priority Mail Express mailpiece is not delivered by the guaranteed time, you can request a refund at USPS.com. Refunds will no longer be processed at Post Office locations.Why is my eBay order late?
Deliveries may be delayed due to COVID-19. We recommend waiting a few days after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund.What if guaranteed delivery is late?
If a 'guaranteed' delivery is late If an item arrives late, a buyer is allowed to submit a claimed shipping up to 30 days following the missed Guaranteed Delivery date. There are three compensation options for buyers: Refund on shipping cost.How does eBay guaranteed delivery work?
eBay Guaranteed Delivery guarantees the delivery dates for listings by eBay Store subscribers with 100 or more transactions per year, a late shipment rate of 5% or less, and same- or 1-day handling time. Guaranteed Delivery listings will get a visibility boost, and your customers will get their items in 3 days or less.What does guaranteed delivery on eBay mean?
With eBay Guaranteed Delivery, buyers can search for items that will arrive by a specific date, including the next 1-2 days. If the item doesn't arrive by the delivery date, we'll make it right.Does eBay deliver at night?
Express delivery on eBay To appeal to buyers who need items quickly, consider adding express delivery services, such as overnight, next-day, or same-day delivery to your listing.How do I track my package from eBay?
Where to Find Tracking Information- Go to My eBay.
- Navigate to purchase history.
- Find the item in question.
- Find the tracking number inside the green shaded area.
- Click on the number.
- The complete tracking history will be displayed.
