What do I do to get my money back from Thomas Cook?

As of Monday, affected customers can claim a refund through the Civil Aviation Authority's website. Direct debit customers should be refunded automatically by October 14, but others will have to wait up to 60 days, with 360,000 customers awaiting payment.

Thereof, how do I claim money back from Thomas Cook?

To make a claim, contact your credit card provider. Start by contacting their customer service and tell them you want to make a claim under Section 75. If you paid for your flights by debit card (or by credit card and the cost is under £100) then you might be able to claim under chargeback rules.

Subsequently, question is, how long will it take to get my money back from Thomas Cook? Thomas Cook customers hit by the travel firm's collapse may have to wait as long as two months to receive a refund, according to the Civil Aviation Authority (CAA). Direct debit customers will be refunded within 14 days, but others will have to wait up to 60 days, with 360,000 customers awaiting payment.

Beside this, has anyone got money back from Thomas Cook?

When Thomas Cook ceased trading on 23 September, anyone who had paid for a future Thomas Cook package holiday protected under the CAA's Atol scheme was entitled to a full refund.

How do I contact CAA Thomas Cook?

ATOL advice for Thomas Cook customers

You may also contact our designated helpline 0300 303 2800 that has been established to assist customers who were abroad and those with future bookings. If you are a Thomas Cook customer with a query regarding your ATOL claim, please email ATOLClaims.Thomascook@caa.co.uk.

Related Question Answers

How do I contact Thomas Cook?

Please contact us at customerrelations@thomascook.com and we endeavour to reply to you in full within 28 days.

How long does Atol claims take?

We aim to acknowledge claims within 5 working days of receipt. If your claim is fully completed and we do not require any additional information or evidence, we aim to process your claim in a timely manner. Under normal circumstances, we estimate this to be 28 working days from receipt of your completed claim.

How do I make a claim with Thomas Cook Atol?

You will need to ask your customer to resubmit their claim to the Civil Aviation Authority Claims Agency for all payments they made in respect of their Thomas Cook booking using a Thomas Cook ATOL Claim Form, which can be obtained by contacting the Civil Aviation Authority's call centre on 0300 303 2800.

What happens if travel agent goes bust?

ATOL protection

That means that if your overseas holiday was booked with an ATOL member opens in new window then you can apply to the Civil Aviation Authority (CAA) opens in new window for a full refund before you're due to travel. If you're already on holiday when the company goes bust, the CAA will repatriate you.

Was Thomas Cook Atol protected?

Flights booked directly with Thomas Cook airlines are not covered by ATOL or ABTA so customers will need to contact their card issuer. As there are a number of different companies involved and different types of holiday arrangements, what customers do next will depend on who they booked with; and what they booked.

Can Atol run out of money?

ATOL is a financial protection scheme that guarantees holidaymakers won't be stranded abroad if their travel company goes bust while they are away. Who runs it? The Civil Aviation Authority. If the firm goes under, the ATOL scheme ensures customers do not lose their money and are not stranded abroad.

Can I get a refund on Thomas Cook vouchers?

I have Thomas Cook vouchers

If you used gift cards to pay for part or all of a holiday that is ATOL protected, you will be able to claim a cash refund.

Is my Thomas Cook travel insurance still valid?

Yes, it is still valid. The company that provides Thomas Cook's insurance policies, White Horse, has said that it will honour all existing policies until they expire (or until they come up for renewal). For more information, you can also visit the website that the CAA has set up for Thomas Cook customers.

Will I lose my money if I cancel my holiday?

You can cancel your holiday plans for personal reasons, but you'll probably have to pay a termination fee. The cost of the fee is usually a percentage of what you paid, and can increase the closer your trip gets. For example, if you cancel 60 days before it starts, you could lose 50% of its cost.

Who owns Thomas Cook now?

Fosun Tourism Group

Has Thomas Cook been taken over?

Hays Travel, which bought Thomas Cook after it collapsed, has announced plans to hire an extra 1,500 staff. The travel agent has already taken on 2,330 former Thomas Cook employees.

What's the difference between Abta and Atol protection?

What is the difference between ABTA and ATOL protection? ATOL-protected holidays are package holidays that include flights. ABTA protection only covers holidays that involve rail, cruise or self-drive but not package breaks where flights are included.

What does Atol protection give you?

An Air Travel Organisers Licence (ATOL) protects you from losing your money or being stranded abroad. This provides money to protect customers. If your tour operator were to fail, the CAA will make a refund to you, or, if you're abroad, it will arrange for you to finish your holiday and fly home.

How do I claim from Atol?

You will be required to complete a claim form. We will require a completed claim form, evidence of the booking, so include all documentation issued to you, and evidence of payment for the trip, include bank statements, you may blank out any transactions not associated with the payments to the failed ATOL holder.

How long does ABTA claim take?

Please be aware that we are currently estimating that claims can take up to six months to be processed – this is not usually the case, it is simply down to the volume of claims that have been submitted.